Shipping and returns
Shipping, returns and support are handled by the store you buy from, not by us.
Why
Nova Commerce does not sell: it takes you to the merchant’s store, and everything else happens there. We do not receive your order, do not take your money, do not hold the product and do not ship it.
What to do if something goes wrong
- Delivery times, tracking and order status: the store you bought from.
- Returns, exchanges and refunds: that store’s terms, not ours.
- Charges, invoices and payment disputes: the store or your payment provider.
Before buying, check the destination store’s shipping and returns terms: each one sets its own and they can differ a great deal.